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How We Handle Your Information

We collect what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your login secure. Everything below explains what we gather, why we need it, and how you can request changes or deletion.

Account security measuresPayment data protectionContact information useUser rights and requestsData retention periods
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cv6666 How We Handle Your Information
DATA HANDLING

How We Protect Your Account Information

We encrypt login credentials, keep payment references separate from account balances, limit data access to authorised staff only, and delete closed accounts after the required record-keeping period. Below are the four areas visitors ask about most when it comes to data security and privacy compliance.

Encryption Standards

Login passwords are hashed so even our support team cannot read them. Payment transactions between your bKash, Nagad or Rocket wallet and our system use SSL encryption so transaction references stay private during transfer.

Cookie Usage

We use cookies to keep you logged in across sessions, remember your language preference, and track which game lobbies you visit so we can load them faster next time. You can clear cookies in your browser settings anytime.

Data Retention

We keep account records, deposit logs and bet history for as long as your account is active and for the period financial regulation requires after you close it. Temporary session data and unverified signups are deleted within ninety days.

User Rights

You can request a copy of your data, ask us to correct an error in your profile, withdraw consent for promotional messages, or delete your account. Contact support with your registered mobile number to start any of these requests.

CONTACT PATHS

How to Reach Us About Privacy

If you want to see what data we hold, correct an error in your account details, or request deletion, use any of the contact paths below. Our support team handles privacy requests during regular hours and aims to respond within two business days.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page while logged in. Tell the agent you need help with a privacy request and they'll guide you through the verification steps before accessing your account data.

Email Support

Send your request to the support address shown in your account dashboard. Include your registered mobile number so we can match the inquiry to your account and verify your identity before sharing any information.

Account Settings

Log into your account and head to the settings panel. You can update your contact details, review recent login activity, and submit a data export or deletion request directly from the privacy section.

Privacy Policy Questions

We collect your mobile number, account name, and the wallet references from your bKash, Nagad or Rocket deposits so we can match payments to your balance and verify withdrawals. Login timestamps and device type help us spot unauthorised access attempts.

We share transaction references with bKash, Nagad and Rocket payment processors only to complete deposits and withdrawals. We do not sell your data to advertisers or third-party marketing services, and we do not pass account details to other operators.

We retain closed account records for the period required by financial record-keeping rules, usually up to five years, then delete them. Session cookies and temporary signup data are cleared within ninety days if you never verify the account.

Yes. Contact support through live chat or email with your registered mobile number. We'll verify your identity, then send you a data export or start the deletion process. Most requests are handled within two business days.

We use session cookies to keep you logged in, preference cookies to remember your language, and analytics cookies to see which game lobbies load slowest. You can clear or block cookies in your browser, but some features like auto-login will stop working.

Passwords are hashed with industry-standard algorithms so even our staff cannot read them. Payment data moves between your wallet and our system over SSL-encrypted connections, and we store only the transaction reference, not your full wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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